Member Support

Articles to improve your JPus experience and maximize the power of your membership

Support Topic: Password and Security

User Locked Out

If you find yourself locked-out of the JPus website there is no need to worry. This is a temporary security measure to keep our information safe from would-be hackers. Wait one hour and you should be able to login again! Why Was I Locked Out? If you've tried to login too many times with the wrong username or password you will get temporarily locked out. The website blocks further attempts after six unsuccessful tries. This is for security reasons. The e-mail address/account that exceeded the limit is placed on a temporary lock out. The temporary lock out lasts for approximately . . .