Member Support

Articles to improve your JPus experience and maximize the power of your membership

Photo Troubleshooting

Updated August 23, 2021

Profile Photo: Include a photo of yourself, ideally a headshot that shows your face closeup. A square is the ideal size, 225px x 225px. The maximum upload size is 1 MG.

Photo Gallery: Each membership plan includes the option to upload photos into your photo gallery. When you are logged into your Dashboard and in the Media Settings tab you can see the images already loaded. The system will also tell you how many photos are included in your plan. If you’d like to include more photos you may upgrade your plan.

Banner Image: All membership plans allow you to customize your banner on your findaJP profile. You may either use one of our default images or upload your own. If you upload a custom banner image, the ideal size is 1024 x 250 px. The maximum file size is 2MB.

Testimonial Photo: Each testimonial may have a photo to accompany it.

Open the Media Settings Tab

Uploading Photos

  1. Click the “Add” button
  2. Either drag and drop an image or click the box to upload a photo. The maximum file size is 2MB.
  3. Select the photo that you want to add to your page
  4. Write a caption to accompany the photo (optional)
  5. IMPORTANT: Click the blue “Save” button at the bottom of the page

Removing Photos

  1. Click on the “Remove” button associated with the image
  2. Click the blue “Save” button at the bottom of the page.


  1. Go to the website where the video is located and click the Share button that appears when you hover your mouse over the page.
  2. Click “Embed” and then copy the code that you see.
  3. Paste the code in the text field below.

Image Size

If your picture’s size is too large you will receive an error message: File size exceeds the limit. 
          Profile photo: Maximum size for profile images is 1MB, and minimum width is 225px
          Banner: Maximum size for images is 2MB and maximum width is 1024px. Ideal size is 1024px x 250px
          Photo gallery and testimonial photos: Maximum size for images is 2MB
To make sure that your uploaded photos look their best on findaJP’s website, follow these instructions to resize them:

Use a free on-line resizing tool like and follow their instructions. It is possible to change the size of an image on your own computer too.

On a Mac

  • First, open the image you’d like to resize in Preview
  • Then, click Tools, and then Adjust Size (in the dropdown button)
  • Finally, enter one of the dimensions (listed above) that you want to convert the image to. The photo will automatically resize to the other side’s needed dimension. Be sure to check the “size proportionately” box so the picture doesn’t get distorted.

On Windows

  • First, open the image you’d like to resize in the MS Paint desktop application using one of the following methods:

Method 1: Open Image File with MS Paint App

    1. Open MS Paint Application
    2. Click File > Open.
    3. Browse for the image file and double click to open.

Method 2: Open MS Paint App with Image File

    1. Browser for the image file
    2. Right Click Image
    3. Click Open With > Paint
  • On the Home tab, in the Image group, click Resize.
    In the Resize and Skew dialog box, select the Maintain aspect ratio check box so that the resized image will have the same aspect ratio as the original picture.

Note: If the Maintain aspect ratio check box is selected, you only need to enter the horizontal value (width) or vertical value (height). The other box in the Resize area is updated automatically.

  • Do one of the following options in the Resize area, and then click OK:

Option 1: Resize your picture by a certain percentage
Click Percentage, and then enter a percentage to reduce the width by in the Horizontal box, or a percentage to reduce the height by in the Vertical

Option 2: Resize the picture to a specific size.
Click Pixels, and then enter a new width in the Horizontal box, or new height in the Vertical (keeping it within the size listed above)

  • Click File > Save as. Type a new file name in the File name box, and then click Save.

Photo Orientation

Hidden metadata can result in differing image orientation on computer and mobile. Technically, for those who are interested, it is Exchangeable Image File Format (EXIF). EXIF contains information about when and where the photo was taken, such as GPS location. Let your images present properly on all devices by following these instructions.

BatchPurifier Lite

To clear the metadata, run BatchPurifier Lite (free) on the image. Download it to your PC. Then upload the image again.

On a Mac

A third-party app is needed to remove the EXIF metadata on Macs:

  1. Download ImageOptim, a free, open source tool that will remove the metadata (descriptions about photo like location) from the photo.
  2. Launch (open) ImageOptim on the Mac, and put the window somewhere so you can see it. (The window will look like image to the right.)
  3. Drag the picture(s) you want to remove the metadata from into the open app window to begin the EXIF removal process. This works best with jpeg photos.

For PNG images it works too, but takes a bit longer.

On a Windows computer

Follow these steps:

  1. In Explorer open the folder containing your image files.
  2. Select the file (image) that you want to remove EXIF metadata.
  3. Right-click and choose Properties.
  4. Click the Details tab.
  5. At the bottom of the Details tab, click the Remove Properties and Personal Information link.
  6. Select either to make a copy of the photo with metadata removed, or to remove the information from the original. Click OK.

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