Member Support

Articles to improve your JPus experience and maximize the power of your membership

Website Q&A

Below we have some frequently asked questions – and answers! Please know that your JP Dashboard’s landing page describes each function offered. In addition, in-depth Dashboard Navigation help is available. Our detailed member support articles are also available to help with different aspects of the JPus/findaJP website.

Following are some questions that members have asked and our replies. We share them here to help you in case you get stuck.

Logging In

Q: How do I log into the website?

A: Click the login button at the top right corner of either findaJP.com or JPus.org and then enter your email and password.

Q: Where is my JP Dashboard?

A: First, log into JPus.org. Then, click the JP Dashboard in the light blue box located in the top-right corner of the page. This is not visible unless you are already logged in.

Q: I forgot my password. What do I do?

A: If you forgot your password, simply click Lost Your Password on the login page. Enter the email address you use to log into JPus. Then, in the email sent to you, follow the prompts to reset your password.

  • If you don’t see the email, please look in your spam folder. Then follow these instructions to add our email addresses to your safe senders list
  • If you enter an incorrect password six times you will be locked out for one hour. Wait an hour, and then reset your password. Here is a detailed explanation.

Email Notifications

Q: Will I still receive an email notification when a couple contacts me via my portal?

A: Yes, the findaJP contact portal will send you an email notification when a couple contacts you through our form. You can also log into your Dashboard to see all portal couple contacts, too. Make sure that our email addresses are on your safe senders list so the messages arrive in your In box.

Q: How will I know when it is time to renew my membership?

A: From your JP Dashboard, click Manage Membership. This page will show when the next payment is due. Additionally, the computer system will automatically generate reminder messages:

  • Four weeks before the next subscription payment is due
  • Two weeks before the next subscription payment is due
  • One week before the next subscription payment is due
  • If your membership expires, an automatic reminder will be sent, too, with a quick-link to renew

Navigating the JP Dashboard

Photos

Q: How do I delete an image so I can upload a new one?

A: To delete an image just click the “Remove” button associated with it, and then click Save at the bottom of the page. Here are detailed instructions

Banner

Q: How do I update my banner image to make it wider?

A: Log into your Dashboard and go to the Banner Image tab on the left side. Select one of the wide default banner images or upload a custom banner image. The ideal size is 1024 x 250px. This article has additional support.

Click the Preview Profile, circled in red, for a shortcut to view your profile
Preview
Q: What is the point of the Preview Profile?

A: The preview profile is a convenience. It allows you to quickly see what your profile looks like on the public view – including photos. Return to your JP Dashboard to make any edits to your profile. Additional help is available navigating the dashboard and troubleshooting photos.

Membership Renewals

Q: How do I renew my membership?

A: Step-by-step instructions on renewing your membership subscription are available.

Q: Will my membership and findaJP profile automatically renew?

A: The auto renew feature needs to be activated by the member, so unless you did it yourself it is not yet set up. To activate auto-renew, from your Dashboard click Manage Membership. Just below the line that lists when the next payment is due is an Auto Renew toggle. Click it. Please note that in order to enable auto-renew, payment must be made using a credit card or PayPal.